Commute Heroes Make a Morning Rescue
At Interstate Batteries®, our outrageous service comes from beyond the battery, from the people powering our brand.
People like Route Sales Manager Josh Ranes and Warehouse Manager Becky Lunday from Interstate Batteries of Tacoma, who defined Outrageously Dependable® for one Washington state driver in June.
When it comes to customer service, the bar is set pretty high for Human Resources Specialist Shannon Carson, especially after two years recruiting talent for a local community bank. Shannon spends about three days a week racking up mileage throughout Western Washington and Northern Oregon. After fueling up on a short, 7-mile commute to her main office in Olympia, Wash., she was completely surprised when her car refused to start.
Shannon started calling everyone she could think of: her husband, her work and even her auto repair shop.
Enter Josh, recently named a Rookie of the Year at the Interstate Batteries 2012 convention. Refueling at the same gas station, Shannon said Josh was driving “a big, beautiful, bright green Interstate Batteries truck.” When Shannon asked for a hand pushing her Honda Civic away from the pump, Josh jumped to her aid. He called the Tacoma Distributorship for some tools and whipped out the battery tester onboard. Sure enough, her battery was spent.
As she wrote in a thank-you letter, “With that ‘joyous’ news, Josh assured me he could, without a doubt, solve my problem.”
Josh sold her a fresh MT-51 on the spot, just as Becky arrived to install it. With a fresh Interstate, her Honda started right back up. Later that day, Shannon stopped by the distributorship so that Becky could also give a complimentary terminal cleaning.
“I was so relieved I had to hug both of them,” Shannon wrote.
“The bottom line is this – Josh and Becky have reaffirmed my faith in customer service and have given me hope that my employees aspire and strive for such greatness. Not only that, but they have made me an Interstate Batteries customer for life.”
Between our incredible batteries and talented people like Josh and Becky, it’s no wonder Interstate Batteries is the brand people turn to for Powering the Things That Make Life Better®.
Are you Outrageously Dependable like Josh? Maybe you can be an Interstate Batteries Route Sales Manager, too. Visit our careers page to apply. And if you have an Outrageously Dependable story of your own, share it in the comments or email firstname.lastname@example.org. We’ll give you some Interstate gear if we publish your story.
- Interstate Honors Our Top Route Sales Managers (blogbattery.com)
- Interstate Powers Chookie the Camaro (blogbattery.com)
- Great Partners, Dependable Service (blogbattery.com)