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Cool Head Earns High Praise

October 4th, 2012 by

 

Interstate fan Evans Rector benefitted from Sales Associate Todd Grego’s grace under pressure during a quick battery fix at Interstate All Battery Center of Tulsa. | Photo courtesy Interstate All Battery Center of Tulsa

Interstate fan Evans Rector benefitted from Sales Associate Todd Grego’s grace under pressure during a quick battery fix at Interstate All Battery Center of Tulsa. | Photo courtesy Interstate All Battery Center of Tulsa

Interstate Batteries® often impresses with how well our batteries show grace under pressure. Recently, though, one Interstate All Battery Center® sales associate wowed a customer with stellar customer service and a level-headed attitude.

Financial professional Evans Rector in Tulsa, Okla., was getting ready to go a 10:30 a.m. business appointment Aug. 10 when his battery showed its age and almost died. It was 10:05 a.m. Because his office is directly across the street from an Interstate All Battery Center, “I took a chance and stopped by, leaving my vehicle running in case there wasn’t enough time to get a new battery,” Evans said.

Sales Associate Todd Grego cheerfully greeted Evans, who shared his story.

“I quickly told him I was on a very tight schedule, and if he couldn’t get me taken care of in 10 minutes, I’d just come back later. He didn’t flinch, but said ‘Let’s take a look.’”

Todd’s reliability wasn’t just saved for Evans. While Todd worked on his Toyota Land Cruiser, two other “Hey Todd, can you…” events occurred – and he patiently and professionally handled both of them without a sweat.

What impressed Evans so much was Todd’s cool, calm and positive attitude with time-sensitive requests, no hint of agitation or inconvenience and never missing a beat. The whole exchange took 15 minutes, start to finish.

Todd made sure Evans got the right battery – and as a bonus, “I was 5 minutes early to my appointment!” he said.

Do you have an Outrageously Dependable story? Share it with us! Email it to socialmedia@interstatebatteries.com. If we publish your story, we’ll send you some Interstate gear.

By Youssef Sleiman (70 Posts)

Youssef Sleiman writes and reports the powerful news at Interstate Batteries.


Posted in All Battery, Automotive, Outrageously Dependable
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Interstate Batteries® sells more than 16,000 kinds of batteries—from AA alkalines and automotive batteries to critical power solutions, and everything in between. Combine professional battery services, recycling programs and the largest battery distribution network in North America, and you’ll find Interstate has EVERY BATTERY FOR EVERY NEED®. Learn more about Interstate Batteries or shop online!

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