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Power to Cure the Terrible, Mixed-up, No Good, Very Bad Day

February 7th, 2014 by
The pink ball might be on its way to turn on the kitchen light, but it's got to pass through nine levels of dominoes, the belly of a rubber chicken and a spinning wheel of boots. That's life, little ball.

The pink ball might be on its way to turn on the kitchen light, but it’s got to pass through nine levels of dominoes, the belly of a rubber chicken and a spinning wheel of boots. That’s life, little ball.

Ever had one of those bad days where the universe is a Rube Goldberg machine, and you’re the little ball?

That’s what kind of day Dallas resident Meredith Rigby had before she rolled into our Interstate All Battery Center in Dallas.

Her bad day started about a month earlier, when a 14-year-old stole her car. The police found it and impounded it, leaving gallons of 7-Up inside. While her insurance negotiated releasing the vehicle, the Texan heat released the soft drink on her car seats – explosively. She had to leave the car with a detailing company overnight. They, in turn, left her interior light on overnight. (You see where this is going.)

As a waitress in Dallas, she relies on her car, especially to get to work that day. After getting her car jump-started twice (because an accidental shut-off at a gas station), Meredith is understandably flustered, frustrated and, by the way, a little hot from the mid-August heat.

Enter Curtis Smith, Assistant Manager at Interstate All Battery Center.

Interstate All Battery Center

Ta da!

“Customer service is number one in my book, and I just try to make everyone happy,” Curtis said. “I want to make sure my attitude is always in check.”

He listened to her problem and solved it, from the discharged battery to the frazzled customer. Beyond replacing the battery under warranty, Curtis made an effort to assure Meredith that her day was going to get better.

“He calmed me down and took care of everything,” Meredith said. “It sounds so simple, but the little kindness he showed really turned my day around.”

This is how Meredith's day ended after a warm smile, a comforting attitude and a fresh Interstate battery. Good job, Curtis!

This is how Meredith’s day ended after a warm smile, a comforting attitude and a fresh Interstate battery. Good job, Curtis!

 

Do you have a story about the Outrageously Dependable® service you’ve received from an Interstate Batteries Dealer, Distributor or Route Manager? Has one of our products gone beyond your expectations? Share your story with us. Write us by email (socialmedia at interstatebatteries dot com) or on our Facebook page. If we use it, you could get some Team Interstate gear!

By Youssef Sleiman (70 Posts)

Youssef Sleiman writes and reports the powerful news at Interstate Batteries.


Posted in All Battery, Automotive, I <3 Interstate, Outrageously Dependable

About The Outrageously Dependable Blog

Interstate Batteries® sells more than 16,000 kinds of batteries—from AA alkalines and automotive batteries to critical power solutions, and everything in between. Combine professional battery services, recycling programs and the largest battery distribution network in North America, and you’ll find Interstate has EVERY BATTERY FOR EVERY NEED®. Learn more about Interstate Batteries or shop online!

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